Pick up the phone within two rings. Never use HALLO to greet the caller. Speak clearly, slowly and articulate. Do not rush even when under pressure. Be friendly and efficient. All callers are greeted in English. The remainder of the conversation can be English or Indonesian, as long as the same courteus language style applies. Do not transfer a call without telling the caller you to do so. Do not use a simple YES use words like OF COURSE , CERTAINLY, or SURE. If receiving a general inquiry call, take the basic details, and tell them to person you are transferring the cal to first, before transferring the call. This avoids the caller having to repeat story again. Ask the caller to repeat what he or she has said if you dont understand. Its better to ask than assume and make mistakes.
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